Refund Policy

Last updated: 12 November 2026.

7-day money-back guarantee

If your IPTV subscription does not work on your device in the first 7 days after activation and we cannot fix the problem, you can ask for a refund.

How to request a refund

1. Message us on WhatsApp at +212 647 950 680 within 7 days of activation.
2. Tell us your device, your IPTV app and what is not working.
3. We will first try to solve the problem. If we cannot, we refund your payment.

How refunds are paid

Refunds are sent through the same payment method where possible. Processing time depends on the payment provider.

What is not covered

• Requests made after the 7-day period.
• Problems caused by a slow or unstable internet connection or an unsupported device that we could not fix with you.
• Accounts that were shared, resold or misused against our Terms of Service.

Free trial

A free trial needs no payment, so no refund applies to it.